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The New Way To Manage Customer Experience [Infographic] | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in June
Bain Insights , CONTRIBUTOR

To create a truly excellent customer experience, more companies are turning to a new key unit of management: the episode. Developing a customer experience "factory" can help businesses employ a repeatable process to design and manage various episodes.

https://www.forbes.com/sites/baininsights/2017/06/22/the-new-way-to-manage-customer-experience-infographic/#56e8e54b5d9d
 

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